Privacy Policy

1. Scope and Purpose

This Privacy Policy explains our practices for personal information collected through our website, customer support channels, and platform services. It applies to users, prospective users, and authorized representatives interacting with Shield Safety Wallet.

Our goal is to be transparent about what we collect, why we collect it, how long we keep it, and what controls you have over your data.

2. Data We Collect

Depending on your interaction with our services, we may collect the following categories of information:

• Identity and account data: name, email address, phone number, login credentials, profile settings, and account identifiers.
• Verification and compliance data: data required for onboarding, fraud prevention, sanctions screening, and compliance checks where applicable.
• Transaction and wallet activity: operational metadata, timestamps, transaction references, and service usage history.
• Technical and device data: browser type, operating system, IP address, device identifiers, and log event data.
• Support interactions: communications, ticket notes, and issue-resolution records.

3. How We Use Data

We process personal data only where necessary for legitimate business and legal purposes, including to:

• Provide, maintain, and secure wallet services and user accounts.
• Authenticate users and protect against unauthorized access, abuse, and fraud.
• Facilitate customer support, incident response, and service communications.
• Improve product quality, reliability, and user experience through analytics.
• Comply with legal obligations, regulatory requests, and lawful enforcement actions.

4. Legal Bases for Processing

Where required by applicable data protection law, we rely on one or more legal bases to process personal data, such as contract performance, legal obligation, legitimate interests, and consent where applicable.

When consent is the basis, you may withdraw it at any time, subject to limitations where processing remains necessary for legal, contractual, or security purposes.

5. Data Sharing and Disclosure

We do not sell personal data. We may share information in limited circumstances with:

• Trusted service providers supporting hosting, analytics, communication, and security operations.
• Professional advisers and auditors under confidentiality obligations.
• Regulatory, judicial, or law enforcement authorities when disclosure is legally required.
• Corporate entities in connection with merger, acquisition, restructuring, or similar transactions, subject to appropriate safeguards.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your primary residence. Where required, we implement safeguards designed to provide an adequate level of data protection under applicable law.

7. Data Retention

We retain personal data for as long as necessary to deliver services, resolve disputes, enforce agreements, and meet legal or regulatory obligations. Retention periods vary based on data category, sensitivity, and applicable requirements.

8. Security Measures

We use administrative, technical, and physical controls to protect personal information, including layered access controls, monitoring, encryption practices, and internal governance procedures. No online service can guarantee absolute security, but we continuously review and strengthen our safeguards.

9. Your Privacy Rights

Subject to local law, you may have rights to access, correct, delete, restrict, object to, or transfer certain personal data. You may also request information about how your data is processed.

To exercise your rights, contact us using the details below. We may request verification information to confirm your identity before processing requests.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to support authentication, maintain session continuity, improve performance, and analyze service usage. For detailed information, refer to our Cookie Policy.

11. Children Privacy

Our services are not directed to children and are intended for users who meet the minimum age required by applicable law. We do not knowingly collect personal information from children without appropriate authorization.

12. Policy Updates

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Material updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or our data handling practices, please contact us through our contact page. We review and respond to privacy inquiries within a reasonable timeframe.